For HR
Setting up the company, employees and payroll.
- How to add a new employee: The five-step «Add employee» wizard, then a sign-in account.
- How to import employees from Excel: The template, the check before anything is written, and the colored error file.
- How to set the work location and punch radius: A point on the map for each location, and a radius for phone punches.
- How to give someone access (roles): Built-in roles, assigning them over a scope, and payroll access.
- How to add a company policy (policies and handbooks): The handbook and rules as PDFs, with «I have read and agree» tracking.
- How to run your first payroll (in parallel with Excel): From «New run» to «Paid», comparing employee by employee with Excel.
For managers
Approvals and protecting sensitive data.
- How to approve a request: The «Inbox», with the balance and who else is away before you decide.
- Two-step verification: An authenticator app on your phone, and confirming sign-in before sensitive screens.
For employees
Punches, requests, the app and signing in.
- How to punch from your phone: «Clock in», then In or Out, even offline.
- How to request leave: «Request leave»: the type, the days, the attachment, and tracking your request.
- How to get the app: The Android app, connecting it to your company, and iPhone.
- What to do if you forgot your password or the code didn't arrive: Signing in with a one-time code, codes that don't arrive, and locked accounts.
Didn't find your answer?
If your company uses Diwan, write to us from «Diwan support» inside the app («Company settings → Diwan → Diwan support» → «New ticket») and we reply there, or email [email protected]. For payroll, insurance and attendance in Syria, see the guides.
These steps describe Diwan as of 10 October 2026. The product keeps improving, so if a name on screen differs from this page, the screen is right.
