Every request that needs your decision lands in the «Inbox»: leave, attendance corrections, overtime, shift swaps, official letters and more. You also get a notification when a new one arrives.
Steps
- Open the «Inbox» from «My work». The «Awaiting your decision» tab holds what waits for you.
- Press «Open» on the request.
- On a leave request, the «Before you approve» section shows the «Balance» before and after approval, how much of this type they took «This year», and «Who else is away on those days». If too much of the team would be away at once, you see a «Coverage warning».
- If there is an attachment, open it. A medical report opens only for people allowed to see health information.
- Decide: «Approve», or «Reject» and pick a reason (like «Team coverage» or «Insufficient balance»). Some requests also offer «Return for changes» if you want the requester to fix something.
What happens next
- The requester is notified of your decision.
- If the path has another step (such as HR), the request moves on by itself.
- Approved leave reaches attendance, so the day is not counted as an absence, and it shows in «My team».
Tips
- Each step has a deadline. If a request sits with you too long, it can go up to someone above you.
- The «For your information» tab holds things to know, with no decision. The «To do» tab holds tasks for you.
- Requests you are waiting on from others are in «My Diwan → My requests».
- Who approves, and in what order, is set under «Company settings → Requests and approvals → Approval flows».
Related articles
These steps describe Diwan as of 10 October 2026. The product keeps improving, so if a name on screen differs from this page, the screen is right.
